Terms & Conditions am99 — A Complete Guide for Malaysian Members

Welcome to am99, a trusted online casino and digital entertainment platform operating under the brand am99.bet. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and am99 ("Company", "we", or "platform").

These Terms govern all aspects of your use of the am99 platform, including but not limited to account registration, deposits and withdrawals, participation in all game types offered — including baccarat live, slots, poker, cricket, football, badminton, virtual sports, and all other games — as well as the use of all features and services on the am99 platform.

By accessing am99.bet, registering an account, or using any am99 service, you confirm that you have read, understood, and agree to be bound by these Terms and all referenced documents, including am99's Privacy Policy and Responsible Gaming Policy.

To register and use am99's services, you must meet all of the following eligibility requirements without exception:

• Minimum age 18: You must be at least 18 years of age at the time of registration. am99 takes the protection of minors seriously and reserves the right to request age verification documents at any time.
• Individual accounts: am99 accounts may only be registered by private individuals, not by companies, organisations, or other legal entities.
• One account per individual: Each individual is permitted only one active am99 account. Registering multiple accounts is strictly prohibited.
• Accurate information: All information you provide during registration and throughout your use of am99 must be accurate, complete, and up to date.
• Not on the restricted list: You must not appear on any restriction list issued by a regulatory authority or on am99's own self-exclusion list.

Am99 reserves the right to reject any registration application or suspend an existing account if there is reasonable cause to believe that the eligibility requirements have not been met.

The am99 account registration process is designed to be simple and quick. You only need to provide basic information and verify your identity to get started. However, there are a few important things to understand about your am99 account:

• Your am99 account password is your sole responsibility. Do not share it with anyone.
• Am99 will never ask for your password via email, WhatsApp, or any other communication channel.
• You are responsible for all activity that takes place on your account.
• If you suspect that your am99 account has been accessed without authorisation, contact our support team immediately at support@am99.bet.
• Am99 offers two-factor authentication (2FA), which is strongly recommended for added account security.

Identity Verification (KYC)

Am99 adheres to strict Know Your Customer (KYC) procedures. You may be required to submit identity verification documents such as your national ID (MyKad), passport, or other supporting documents. Failure to complete the KYC process may result in restricted access to certain features until verification is concluded.

Am99 offers a wide range of payment methods suited to Malaysian players. All deposits are processed through secure, encrypted payment gateways.

Am99 does not charge any processing fees for deposits. However, third-party payment service providers may impose their own charges, which are beyond am99's control.

Am99 is committed to providing a fast, secure, and transparent withdrawal process for all members. The following terms and procedures apply to all am99 accounts:

• Minimum withdrawal: RM 50 per transaction.
• Maximum daily withdrawal: RM 50,000 for standard accounts; higher limits are available for am99 VIP members.
• Withdrawal method: Withdrawals are processed to the same Malaysian bank account or eWallet used for the original deposit (Touch 'n Go eWallet, GrabPay, Boost, DuitNow, or the registered FPX account).
• Processing time: Withdrawals to Malaysian eWallets are processed within 30 minutes. FPX bank transfers are completed within 1–3 hours on business days.
• Identity verification: am99 reserves the right to request additional verification before approving any withdrawal to ensure the security of members' funds.

Any attempt to withdraw funds obtained through means that violate these Terms will result in account suspension and further investigation. am99 reserves the right to withhold withdrawals until the investigation is concluded.

Am99 offers a wide range of attractive bonuses and promotions for members. All bonuses are subject to specific terms and conditions stated at the time the offer is made. The following general conditions apply to all am99 bonuses unless otherwise stated:

• Wagering requirement: Most am99 bonuses are subject to wagering requirements of between 10x and 30x the bonus amount. Specific requirements are stated in the terms of each promotion.
• Validity period: am99 bonuses have a limited validity period. Any unused bonus will be automatically forfeited once the validity period expires.
• One active bonus: As a general rule, only one bonus may be active at a time on your am99 account.
• Prohibited Conduct: Any attempt to abuse the am99 bonus system — including bonus arbitrage, opposing bets, or other strategies deemed unfair — will result in bonus cancellation and possible account termination.
• am99's Rights: am99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

For the latest information on current am99 promotions, visit the promotions section within your platform after logging in.

Am99 offers a wide range of game categories, including baccarat live, poker, video slots, cricket, football, badminton, and virtual sports. Each category has its own specific rules, which apply alongside the following general am99 game rules:

• All game outcomes generated by the am99 system are final and binding, and may not be disputed unless a verifiable technical error has occurred.
• In the event of a technical disruption during a game session, am99 will attempt to restore the session. If restoration is not possible, the affected bets will be voided and the funds returned to your account balance.
• The use of bots, automated software, or any artificial means to gain an unfair advantage in am99 games is strictly prohibited.
• Am99 uses an independently audited Random Number Generator (RNG) to ensure fairness across all games.
• For sports events such as Malaysia Super League and EPL football matches, displayed odds are subject to change until the bet is confirmed. Once confirmed, bets cannot be cancelled.

To maintain a safe and fair environment for all am99 members, the following actions are strictly prohibited and may result in disciplinary action, including account termination:

• Registering more than one am99 account, whether personally or through another party.
• Providing false or misleading information during registration or at any point while using am99.
• Using your am99 account for money laundering or any other illegal activity.
• Sharing your am99 account with another person or allowing others to access and use your account.
• Using any software or technical means to breach, manipulate, or interfere with the am99 platform's functionality.
• Colluding with other players to gain an unfair advantage in any game.
• Abusing the am99 bonus system through dishonest or fraudulent means.
• Engaging in any action that undermines the integrity or reputation of am99.

Am99 reserves the right to investigate any suspicious activity and to freeze accounts while an investigation is in progress. am99's decision in all investigation cases is final.

Am99 reserves the right to suspend or terminate any member account in the event of a breach of these Terms, or for reasonable operational, security, or legal reasons.

• Temporary suspension: An account may be temporarily suspended during investigations into complaints, suspicious activity, or pending KYC verification requests.
• Permanent termination: Accounts will be permanently terminated if serious violations of am99's Terms are proven, including fraud, multi-accounting, or money laundering.
• Closure at member's request: Members who wish to close their am99 account may contact our support team at support@am99.bet. Any legitimate remaining balance will be refunded upon completion of the verification process.
• Self-exclusion: Members who wish to self-exclude from the am99 platform for responsible gaming reasons may submit a request through the Responsible Gaming.

To the extent permitted by applicable law, am99 shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of the am99 platform, including:

• Monetary losses resulting from legitimate game outcomes.
• Service interruptions due to scheduled or unplanned maintenance.
• Losses arising from the failure or delay of third-party systems, including payment providers.
• Any damages arising from unauthorised access to your account due to your own negligence.

Am99's maximum liability to any member under any circumstances is limited to the net deposit amount made by that member in the 30 days preceding the claim.

Am99 takes the protection of all members' personal data seriously. The collection, use, and storage of your personal data is governed by am99 Privacy Policy which forms part of these Terms.

In summary, am99 is committed to:

• We collect only the data necessary for platform operations and legal compliance.
• We do not sell or disclose your personal data to third parties without your consent, except as required by law.
• Protecting all your data with 256-bit SSL encryption and the latest security measures.
• Giving you the right to access, correct, or request deletion of your personal data by contacting support@am99.bet.

Am99 reserves the right to amend, update, or replace these Terms & Conditions at any time in response to operational, legal, or business requirements. Amendments take effect immediately upon publication at am99.bet/terms-conditions.

Am99 will endeavour to notify members of significant amendments via email or in-platform notifications. However, it remains your responsibility to review these Terms periodically. Continued use of am99 after any amendment is published constitutes your acceptance of the updated terms.