Privacy Policy am99 – Personal Data Protection for Malaysian Members

Am99 is Malaysia's leading online casino and digital entertainment platform, operating under the domain am99.bet. We understand that member trust is our most valuable asset – and that trust begins with taking personal data protection seriously and responsibly.

This am99 Privacy Policy was written to give you a clear, transparent picture of how we handle your personal data. We don't believe in convoluted language or deliberately obscure terms. What we've written here is exactly what we practise – nothing more, nothing less.

Am99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). As a responsible data processor, we ensure that every piece of information you share with us is handled with respect, kept secure, and used only for the purposes you have agreed to.

Am99 collects personal data from you in several ways — directly when you register or use the platform, and automatically through standard tracking technologies. The following are the types of data we may collect:

Am99 only collects data that is genuinely necessary for legitimate purposes. We do not collect sensitive personal data such as health information, political views, or religious beliefs unless directly relevant to our operations and you have given explicit consent.

Am99 uses your personal data only for legitimate and specific purposes. We will not use your data for any other purpose without first obtaining your consent. The applicable data use purposes are as follows:

• Account management: Creating, verifying, and managing your am99 member account, including the required KYC and identity verification processes.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as handling withdrawals to your account.
• Service provision: Gives you access to all am99 games, including live Baccarat, slots, poker, Sports Betting (football, badminton, cricket), and virtual sports.
• Platform security: Detecting and preventing fraud, money laundering, multi-account usage and any activity that violates am99's Terms.
• Customer support: Addressing enquiries, resolving complaints, and providing technical assistance to am99 members via live chat and email.
• Marketing communications: Sending you information about am99's latest promotions, bonuses, and offers — but only where you have consented to receive such communications.
• Legal compliance: Fulfilling legal and regulatory obligations applicable to am99's operations, including anti-money laundering (AML) reporting requirements.
• Platform improvements: Analysing usage patterns to improve user experience, platform performance and am99's gaming offerings.

Am99 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in operating a secure and efficient platform, am99 may share your data with a limited set of third-party categories as follows:

• Payment service providers: Malaysian payment gateway providers including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and banking institutions to securely process your financial transactions.
• Game software providers: Game provider partners who supply live casino software, slots, and Sports Betting platforms to am99 – subject to strict confidentiality agreements.
• Identity verification services: Third-party KYC service providers who assist us in verifying member identities in accordance with legal requirements.
• Statutory authorities: Malaysian law enforcement agencies, courts, or regulatory bodies where am99 is legally required to do so under applicable law.
• IT infrastructure providers: Cloud and hosting service providers that store and process data on behalf of am99, subject to strict data processing agreements.

Every third party we work with is required to uphold data protection standards equivalent to or higher than those of am99. We do not permit third parties to use your data for their own purposes unrelated to the services they provide to am99.

Am99 invests heavily in industry-grade data security infrastructure to ensure every member's personal information is protected at all times. The technical and organisational security measures we implement include:

• 256-bit SSL encryption: All data transmitted between your device and am99's servers is encrypted using 256-bit SSL/TLS protocol — the same security standard used by leading banking institutions in Malaysia.
• Encrypted data storage: Sensitive data such as financial information and identity documents are stored in encrypted format within am99's secure databases.
• Strict access controls: Only am99 staff with specifically granted authorisation may access member personal data, and all access is logged and monitored.
• Regular security audits: am99 conducts regular internal and external security audits to identify and address any system vulnerabilities.
• 24/7 monitoring: am99's automated monitoring system operates around the clock to detect suspicious activity and cyber threats.
• Incident response plan: am99 has clear procedures in place to respond to any data breach, including notifying affected members as required by law.

Am99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit am99.bet.

• Essential Cookies: Required for the core functionality of the am99 platform — including login verification, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Helps am99 understand how members use the platform – most frequently visited pages, time spent, and navigation patterns. This data is used in aggregate and does not personally identify you.
• Functional Cookies: Saving your preferences such as display settings, favourite game selections and interface language to deliver a more personalised experience.
• Marketing Cookies: Used to display advertisements relevant to your interests. You may opt out of marketing cookies through your browser settings.

You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and your overall experience on the am99 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and am99's Privacy Policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the am99 privacy team at support@am99.bet. We will respond within 14 business days. Some requests may require identity verification beforehand to protect the security of your account.

Am99 strictly does not accept members under the age of 18. The am99 platform is designed exclusively for adults, and we take active measures to prevent underage individuals from registering or using our services.

Am99 does not knowingly collect personal data from children or individuals under the age of 18. If we discover that personal data has been collected from a minor without appropriate verification, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian who believes your underage child has registered an am99 account, please contact us immediately at support@am99.bet for immediate action.

Am99 retains your personal data for as long as your account remains active, and for the period required thereafter to fulfil applicable legal and legitimate business obligations.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with am99's established data disposal procedures.

Am99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any amendments take effect upon publication of the latest version at am99.bet/privacy-policy.

For significant amendments or those that materially affect how we process your data, am99 will notify you in advance via email or in-platform notification at least 14 days before the changes take effect. The "Last Updated" date at the top of this document will always reflect the latest version of am99's Privacy Policy.

If you have any questions, concerns, or complaints regarding the am99 Privacy Policy or how we handle your personal data, our privacy team is here to help.

• Email: support@am99.bet – We aim to respond within 24–48 hours on business days.
• Live Chat: Available 24 hours a day, 7 days a week, directly within your am99 platform after logging in.
• Response time: Requests related to data rights (access, correction, deletion) will be processed within 14 business days.

Am99 is committed to resolving all privacy-related complaints promptly and fairly. If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP) in accordance with the procedures established by that authority.